Carriage House Realty in Athens, GA

I don’t have much experience with the office staff directly (but when I’ve called they’ve been helpful, overall) so this review is mainly for the resident portal and maintenance staff. I’ve lived here 3 years and my maintenance requests are consistently taken care of in a timely manner and I’ve never had a poor experience with them. Does my rent increase every year? Yes. That sucks, but hey, thats a different systemic issue. Overall, a pretty good property management company who communicates well through email.

I rented at Whitehall Landing for about 4 years and my experience with them was overall extremely positive. The maintenance was very responsive and personable and actually did the necessary repairs. During my time there, I had to submit quite a few maintenance requests. My refrigerator had to be replaced twice, the dryer also had to be replaced, the entire hvac system inside and out had to be replaced over one Christmas break during a severe freeze. All these repairs were done promptly and professionally with quality work. Very friendly people. I’ve had a lot of bad experiences in the past with other landlords not actually fixing stuff or taking weeks to months to repair. Not Carriage House. The maintenance there was definitely A+. When I had to move out of my lease early, the office staff were very accommodating and fair about it. Everyone responded to my emails, calls, and maintenance requests in what I felt like was a reasonable amount of time throughout the duration of my time there. I generally experienced polite and courteous customer service. The townhome community itself was very nice and felt safe. I never had anyone steal a package or anything. Although my unit had older appliances and stuff it was very well-maintained. Very reasonable rent for the quality. I had no problems with bugs other than the occasional spider or beetle from outside. At one point some squirrels got inside the attic of my unit and began nesting and Riner was very nice about it and got a wildlife specialist to get them out of the unit. It was very quick. I would definitely recommend renting with Carriage House to a friend or anyone at all.

I have been super happy regarding carriage house realty. My experience renting one of their properties, has been excellent. Some of the best things about renting through them are: The very quick response to my maintenance requests. And, not just the quick response, but the technicians are super friendly as well. Also, their customer service. I do find that emails or messages through the app/online portal are the quickest ways to get a response. An especially large shout out to Mr. Riner, who has been super helpful each time I've had to renew my lease. Finally, extremely fair rent increases. I am very happy where I'm at. Tyvm.

The maintenance team came within two hours of putting in a request and calling about a leak. They fixed it pretty quickly also. The lady on the phone (I think her name was Kirsten?) was very kind and kept me updated about the maintenance situation. Every time I’ve come to the office, the lady at the front desk has also been very helpful. My one complaint is that it can be difficult to get a hold of anyone on the phone sometimes and a roommate has told me they don’t return her calls sometimes when she leaves a message.

Our overall experience the last three years has been very good with Carriage House Realty. My daughter and her roommates always experienced quick responses to repair needs and appreciated notices sent by the realty company to remind them to bring items in during storms or to run the taps in case of freezing. The rent was reasonable and the girls made great memories in the Pineview Community. We did have a question when the girls were moving out regarding their deposit, but Riner Gay, an associate broker at the company, was able to help us with our concerns. We have been so pleased with Carriage that I encouraged a friend to have her son rent from them as well!